Return and Exchange Policy
At Bavewa, we are committed to providing a worry-free shopping experience. If you are not completely satisfied with your purchase, we are happy to offer return and exchange services.
Return and Exchange Conditions
- Timeframe: You can apply for a return or exchange within 30 days of receiving the product.
- Condition Requirement: Products must be in their original condition, unused, and in complete packaging, including all tags and accessories.
Return and Exchange Process
- Contact Customer Service: Please first contact our customer service team via service@bavewa.com or call +86 13667297181, and provide your order number and reason for return or exchange.
- Obtain Authorization: Our customer service staff will provide you with return/exchange authorization and specific instructions.
- Return the Product: Send the product along with any related documents and original packaging to the following address:Return Address: Booth No. 20395, District 2, International Trade City, Futian Street, Yiwu, Jinhua, Zhejiang, China (Self-declared)
- Processing Refunds or Exchanges: Once we receive the returned product, we will conduct an evaluation. Eligible returns will be processed for refund or exchange within several business days.
Shipping Fee Policy
All eligible returns and exchanges qualify for free return shipping.
Special Notes
If the returned product does not meet the above conditions, we reserve the right to refuse the refund or exchange.
We strive to ensure that your shopping experience at Bavewa is enjoyable and satisfactory. If you have any questions, please feel free to contact our 24/7 online customer service.
Thank you for choosing Bavewa!